We want you to feel good about trying our products. If something isn't right for you, you can return it within 90 days of delivery for a refund, subject to the terms below.
Return window
You have 90 days from the date your order is delivered to request a return. Requests made after 90 days may not be accepted.
Condition of returned items
Because our devices are meant to be tried on your own skin, gently used items are eligible for return. To qualify, the item must:
- be undamaged and in fully working condition;
- include all original components and accessories; and
- be returned in its original packaging where possible.
We reserve the right to decline returns that show signs of misuse, deliberate damage, or excessive wear, or that are missing components.
How to start a return
Submit a return request through our Contact page with your order number and the reason for your return. We'll reply with return instructions and a return address. Please do not ship items back before contacting us — returns sent without authorization may not be processed.
Return shipping costs
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend a tracked, insured method, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll confirm by message. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear. Original shipping charges (if any) are non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged or defective, or you received the wrong item, contact us through our Contact page within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
Exchanges
The fastest way to get a different item is to return your original order for a refund and place a new order.
Non-returnable items
- Items returned more than 90 days after delivery
- Items damaged through misuse or returned without all components
- Gift cards and promotional/free items
Questions
Reach our support team through our Contact page.